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HELP CENTER
Everything You Need to Know
Our service
All of electric bikes are guaranteed and backed by our technical assistance and considerate service.
During the guaranteed period, any of the parts could be replaced upon receipt of your photos for proof. We can also offer training service for your staff at our factory if needed.
1. The frame: 3 years
2. Front fork: 24 months
3. Gears, bearings: 12 months
4. Handle bar, stem, brakes (excluding brake shoes and pads): 12 months
5. Battery, charger, motor: 12 months
6. Paintwork (excluding deliberate or accidental damage): 24 months
7. Wheel rims, rear rack and kickstand: 6 months
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